Frequently Asked Questions
Do you offer direct billing?
Answer: Yes! We direct bill all major extended health care insurers. We also accept debit and credit.
Do I need a Doctor’s Referral?
Answer: Nope – the only time you need a referral is if your extended health care insurance plan requires one.
Are you accepting new clients?
Answer: We are! Feel free to book an assessment here:
I can’t get in for a long time but I would like to be seen sooner, what do I do?
Answer: We know sometimes our schedules can get busy – on the booking site (link it) there is a link to take you to your desired practitioners wait list. Put yourself on their list and specify when you are available. When a time slot opens up, you will get notified via email and/or text (so make sure you have registered that information with us on your profile!
Do you see Worker’s Compensation Board injuries?
Answer: Unfortunately at this time we are unable to treat any injuries being covered through WCB.
Do we only offer Pelvic Health Physiotherapy?
Answer: No! We also offer general Physiotherapy/Athletic Therapy, Chiropractic care, Massage Therapy and Reiki!
What is Pelvic Health Physiotherapy?
Answer: Pelvic Health Physiotherapy focuses on (but not limited to!) dysfunction of the pelvic floor muscles that span the bottom of our pelvis from the pubic bone, tailbone, and sit bones. The pelvic floor muscles have a number of important functions: not letting us lose urine or feces unintentionally, supporting our organs, contributing to core stability, and enhancing sexual pleasure.
The pelvic floor muscles can become overactive or “tight” and have trouble letting go or be weak and unable to provide adequate support. Pelvic floor muscle weakness can manifest as leaking urine when we exercise, laugh, cough or sneeze, leaking stool, pelvic organ prolapse, and back pain.
When the pelvic floor muscles are overactive people can have issues including pain with intercourse, sitting, or in the tailbone, trouble starting the stream of urine, back and abdominal pain.
Life events such as being pregnant, giving birth, stress, trauma, and surgery can affect the strength and coordination of these muscles. Many people with pelvic floor dysfunction have not had children. Link to Heel your pelvic floor.
What to expect during your first visit?
Answer: Pelvic health physiotherapy starts with an assessment, including a discussion of the problem you are seeking help with, what you want to improve, and your medical history. Depending on what was discussed, the physiotherapist may want to perform physical tests and measures such as watching how you move, testing your strength, and range of motion. We often recommend an internal and external pelvic floor examination. However, any examination is optional and based upon your comfort. After the assessment, the physiotherapist will discuss her findings and offer treatment plan options to help resolve any impairments such as weakness, tightness, postural alignment, and breathing. Treatment may include exercises, manual therapy, and a home program.
What do Recovery Sessions include?
Answer: Recovery sessions are meant for those looking to assist in their performance and improve recovery from sport, activity or daily life. These sessions can be combined with Physiotherapy (link to physio) or Chiropractic (link to chiro) appointments and include use of our NormaTec Recovery Boot system along with use of massage guns and other mobility tools.